HelpBy: Your Telemedicine Solution for Seamless Healthcare Access
HelpBy is a telemedicine platform that connects patients with healthcare providers, delivering medical consultations through secure in-app video calls or in-person visits.
Developed during the pandemic to meet the urgent need for remote healthcare, HelpBy bridges patients and doctors through a fully integrated digital clinic experience.
HelpBy offers patients tools to manage their healthcare from anywhere, with features like specialist searches, one-click appointment booking for video or in-office consultations, easy access to their health history, digital prescriptions, and follow-up reminders for treatments. The platform’s built-in video call technology ensures smooth virtual appointments without the need for external apps.
For doctors, HelpBy provides comprehensive practice management. They can schedule appointments, conduct secure telemedicine consultations, view and update patient records, send follow-up messages, and process payments—all from one mobile-friendly platform. HelpBy streamlines the healthcare experience, enabling doctors to provide quality care both digitally and in-person.
HelpBy offers patients tools to manage their healthcare from anywhere, with features like specialist searches, one-click appointment booking for video or in-office consultations, easy access to their health history, digital prescriptions, and follow-up reminders for treatments. The platform’s built-in video call technology ensures smooth virtual appointments without the need for external apps.
For doctors, HelpBy provides comprehensive practice management. They can schedule appointments, conduct secure telemedicine consultations, view and update patient records, send follow-up messages, and process payments—all from one mobile-friendly platform. HelpBy streamlines the healthcare experience, enabling doctors to provide quality care both digitally and in-person.
Challenges
Interoperability of Clinical Information:
A major challenge was enabling seamless integration and management of sensitive medical data, including medical histories and personalized reminders, ensuring that doctors could access this information in real-time from any device.
Clinical Validation in Real-World Environments
Creating a healthcare platform that meets clinical and regulatory standards required rigorous testing and validation in key hospital settings, such as Hospital Guasmo Sur in Guayaquil, to build credibility and trust in the platform.
Improving Patient Treatment Adherence
One known healthcare challenge is ensuring patients follow prescribed treatments. To address this, we developed real-time tracking functionalities that support adherence and empower doctors to monitor progress continuously.
Ensuring Security and Privacy Compliance
Protecting patient data is critical in digital health. A significant challenge was creating a platform that complies with data protection regulations while maintaining fast, reliable service.
Video call controls – Documentation
Default component
Our video call feature includes an icon button with a #525252 background, 4-point corner radius, and icon-only functionality, enabling users to activate various in-app functions with ease.
01. Types
We distinguish 19 different types of icon buttons – each one represents a different function of the app, such as rotating the camera, turning on/off the microphone, recording, etc.
Solution
HelpBy is designed to meet the demands of digital healthcare transformation, providing secure, accessible, and efficient healthcare solutions.
Robust and Secure Technology
We utilized advanced technologies like Django, Flutter, Terraform, Google Cloud, Firebase, and gRPC to create a secure, scalable platform that manages medical data in real time. Firebase ensures secure medical record handling, while Terraform and Google Cloud provide flexible, reliable infrastructure.
User-Centered Platform
Our intuitive interface for both doctors and patients streamlines key functions like appointment scheduling, consultations, and personalized reminders, effectively supporting patient treatment adherence.
Successful Clinical Validation
Our system’s effectiveness was validated in reputable hospitals, including Hospital Guasmo Sur in Guayaquil, where it tripled the number of high-adherence patients within six months. Results published in the HECAM Medical Journal further support its effectiveness.
Notifications and Monitoring
We implemented automatic reminders and a messaging system to facilitate doctor-patient communication. Real-time statistics empower doctors to monitor treatment adherence, significantly improving patient outcomes.
Services & tech stack
Services
Custom app development
Mobile app development
Product design
Technologies
Django
Flutter
Terraform
CodeMagic
Firebase
Grpc
GCloud
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